Shipping policy
Free Shipping on Every Order
Every Camie ships free to Canada, the United States, Australia and the United Kingdom. No minimum order, no hidden fees.
Where we ship
We currently ship to:
- Canada
- United States
- Australia
- United Kingdom
We don’t ship to other countries at this time.
Processing time
Orders are processed and packed within 1–3 business days. Orders placed on weekends or holidays start processing the next business day.
Delivery time
Once your order ships, delivery takes 6–10 business days to Canada, the United States, Australia and the United Kingdom.
Delivery times are estimates, not guarantees. Carrier delays, weather and customs can add extra time, especially during holidays.
Tracking
You’ll receive a tracking number by email as soon as your order ships. Tracking can take 2–3 business days to show updates after it’s created.
Customs, duties and taxes
Orders shipped outside Canada may be charged import duties or taxes by the destination country, including GST in Australia or VAT in the United Kingdom. These charges are set by your country’s customs office and are the customer’s responsibility.
Address errors
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we’ll fix it before it ships. We can’t redirect orders once they’ve shipped.
Lost or delayed packages
If your tracking hasn’t updated in 10 days, or your order hasn’t arrived within the estimated delivery window, email us at support@heycamie.com with your order number. We’ll work with the carrier and send a free replacement if your package is confirmed lost.
Damaged in transit
If your Camie arrives damaged, email us a photo within 30 days of delivery and we’ll replace it free. See our Return and Refund Policy for details.
Questions?
Email us at support@heycamie.com. We’re happy to help.