Refund policy
30-Day Money-Back Guarantee
We want you to love your Camie. If you’re not happy with your order, you can request a refund within 30 days of the date your order is delivered.
What’s eligible
- Unused cameras with no exposures taken, returned in their original packaging
- Cameras that arrive damaged or defective, such as a flash that won’t charge or a film wheel that won’t wind
What’s not eligible
- Cameras that have been used. Once any film has been exposed, the camera can’t be reset or resold.
- Gift cards
- Items returned without contacting us first
Damaged or defective orders
If your Camie arrives damaged or doesn’t work, email us within 30 days of delivery with your order number and a photo or short video of the problem. We’ll send a free replacement or a full refund. You won’t need to send the camera back.
Change of mind
Unused cameras can be returned for a refund of the item price. The customer is responsible for return shipping costs. Original shipping charges, if any, are not refunded.
How to start a return
- Email us at support@heycamie.com with your order number and the reason for your return.
- We’ll reply within 2 business days with the return address and next steps.
- Pack the unused camera in its original box and ship it back with tracking.
How refunds are issued
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Exchanges
The fastest way to get a different colour is to return your unused camera and place a new order.
Questions?
Email us at support@heycamie.com. We’re happy to help.